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Policies & Procedures

ExtrOdinary Solutions, LLC

Cancellation Policy

Our schedules may be changed at any time due to staff/worker illness, severe weather conditions, or other unforeseen factors.  We ask that clients work with this change when needed.

A client cancellation policy will include: Last minute cancelations will be charged ½ of the time to client, a minimum of 1 hour.  There will not be a cancelation charge if that time is rescheduled in a timely manner or under extenuating circumstances such as a medical emergency.  ExtrOdinary Solutions, will review all instances on a case-by-case basis.  


If client’s worker is scheduled for a 2-hour shift and the client cancels at the last minute, the client is responsible for paying 1 hour of the canceled time.

Pricing/Payment Policy

Call us today to confirm our rates.  We offer discounts and individualized rates.  ExtrOdinary Solutions is considered one of the top agencies in Hillsdale County!  Call us today to see how we can help you!

Services are billed the first week of every month for the prior month, unless other arrangements are made. 

Private Pay

Private pay is available for any client including clients that would like additional hours than provided by the Veteran Affairs.  All of our services are available for private paying clients.

Veteran Affairs

A reminder that we are care workers that perform light housekeeping, make meals, companion care, errands, and transportation.  A client that falls will be helped up, however, if a client falls and becomes injured, 911 or a family member will be called, based on the fall.

Service Policy

ExtrOdinary Solutions, LLC offers several services to its clients.  Contact us today to discuss your situation!

Please feel free to contact us with any concerns you may have with our policies.

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